FAQ's
When do I receive my order?
When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.
I now see the longer delivery time of (a part of) my order. How can I cancel it?
If the order has a longer delivery time than you had previously seen, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within two working days. When an order has already been shipped, it can no longer be cancelled.
When will I receive the invoice for my order?
When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.
02. Shipment
When do I receive my order?
When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.
I now see the longer delivery time of (a part of) my order. How can I cancel it?
If the order has a longer delivery time than you had previously seen, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within two working days. When an order has already been shipped, it can no longer be cancelled.
When will I receive the invoice for my order?
When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.
03. The order
When do I receive my order?
When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.
I now see the longer delivery time of (a part of) my order. How can I cancel it?
If the order has a longer delivery time than you had previously seen, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within two working days. When an order has already been shipped, it can no longer be cancelled.
When will I receive the invoice for my order?
When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.
04. Returns, exchanges and complaints
When do I receive my order?
When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.
I now see the longer delivery time of (a part of) my order. How can I cancel it?
If the order has a longer delivery time than you had previously seen, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within two working days. When an order has already been shipped, it can no longer be cancelled.
When will I receive the invoice for my order?
When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.
What is the vision of petzzing?
Petzzing vision is to see a world, where all pets have someone with whom they can spend some of their quality time & share their golden moments and cherish together
I have 3 pets so Can I add multiple pets from the same profile
Yes, you can add multiple pets from the same profile. However, for checking the relevant matches you would have to switch profiles accordingly.
What is the Health certificate option?
The health certificate is a certificate certifying that all vaccines are done for your pet then you can upload the health certificate. It will help you get also matches where some users have selected the health certificate option as mandatory while setting the search criteria.
How many pictures can I add of my pet?
You can add a maximum of 5 pics of each pet.
Can I search for multiple breeds in a single option?
Selection of multiple breeds will be added in our next update, till then you can select manually the breed and search accordingly. You can select the SELECT ANY option it will then show you all the breeds.
What happens if my breed is not mentioned in the section?
You can select Others or select the breed which is closest to your breed and also inform us in the contact us section, so we can get that breed added. IN the interim you can select any and it will show all breeds.
What happens if I change the phone device?
As far as your number is the same, it will maintain your profile.
How do I delete my account?
You can go to settings and delete your account.
What is the mission statement of Petzzing?
Petzzing mission statement is to give a platform to all petizens to network, could it be to just find a friend or a soulmate and ensure that each pet has either a soulmate or a BFF.
What happens if I don’t get an OTP?
Check if the mobile number is correct. IF the mobile number is correct, click on resend OTP.
Once I have liked a profile, it doesn’t show in my home section?
Once you have liked a profile, it will show in the notifications section and not show in the home section. Once the other user also likes the profile you will be able to chat with the user.
What is the switch profile option In the profile section?
If you have multiple pets then you can select that pet and click on switch profile so the app will check for matches for that particular pet.
IF I click on * it says top picks section. What is top picks and how is it arrived?
Top picks are arrived as per the no. of likes received by each profile. The profile which has received the maximum number of likes are displayed as top picks.
Does petzzing validate the health certificate?
petzzing doesn’t validate any health certificate. You need to cross check yourself.
I am unable to change my phone no in the edit profile section?
You can select Others or select the breed which is closest to your breed and also inform us in the contact us section, so we can get that breed added. IN the interim you can select any and it will show all breeds.
Does petmate facilitate a place for the users to meet?
You can go to settings and delete your account.